Our customer service policies are simple, straightforward and transparent and are drafted keeping your best interest in mind. But, if by any reason, you wish to part with a product you bought from wellnestnaturalfarms because you are unhappy with the service or quality, you can always send it back to us. And we promise we will look into it with utmost priority. It is your right and we respect it. Once the product is received, we would check the error. If found faulty the product would be changed and a new product would be sent to you. If the product is found faulty then it will only be exchanged, there is no cancellation or refund on the order.
Are there any catogeries
No, we haven’t defined any categories in product return other than the merchandise products.
Can I return a part of my order?
Yes, you may return a part of the order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
What is the duration of return process?
Once your return request has been placed with our Customer Service, the product should be returned back immediately. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 3 days.
Are there any costs related to the return policy?
The product should be sent to us for inspection. The shipping charges will be borne by us for sending back the items. If error was not found in the product as reported, the shipping and re-shipping charges will be borne by buyer.
Under which conditions, the buyer is liable for the return policy?
- We have shipped a wrong product that is not matching with your order.
- If any kind of defect is there in the shipped material.
- The merchandise got damaged during transit.
Check Before Return
- Items must be unused and undamaged and must be in their original purchase condition.
- You need to send us the following: Original Product Packaging, Manufacturer’s Containers, Documentation, Warranty Cards, Manuals, and all accessories and with tags attached (if applicable).
Transaction Error Refund Information
If customer paid twice for one transaction, the one transaction amount will be refunded to customer bank account via National Electronic Funds Transfer (NEFT). You can update the details of the bank account where you wish to receive the refund.
You will need to inform following information to enable us to process a refund to your account:
- The Bank Account Number
- IFSC Code
- Account Holder’s Name
- Bank Branch
- Bank Name
Refund cannot be processed to third-party account.
NEFT refund will typically be processed in two business day from our end and will be credited to your account in three business days.
How Do I Cancel an Order?
You can cancel your order online within 24 hour from the time of placing the order, Your entire order amount will be refunded.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
Farm tour and consultancy service cancellation policy need to be updated.
Though we aim to give you a great experience each time you shop with us, if at all you are not 100% satisfied with our product i.e. any error is found in the product you can exchange your order with us.
All you need to give us a call at 08042427777 (9:00AM to 6:00PM) and drop an email at firstname.lastname@example.org with the problem experienced by the user within a period of 7 days, from the date on which product has been received.
However, you must understand that we can’t bear a loss either; so exchange of products will be accepted only if the products are returned in a proper & undamaged condition. Further, once the product is received by us, it would be checked for the mentioned reason. If problem found then the product would be exchanged, if in case there is no problem then the customer would have to bear the shipping and re-shipping cost.
Which products could be exchanged?
Every product under wellnaturalfarms.com could be exchanged once checked and verified by the technical team.
In which area is exchange available?
Exchange is available in each and every location (India).
Is it possible to exchange any other product with the ordered product
Under the exchange policy, there is no provision of exchanging your order with any other product. The order could only be replaced if problem is found.
How soon would the exchanged product be received
As soon as the product is received by us, we would send it to our inspection team for its checking. Once checked, the user would be notified about the status.
Would you be charged for exchange
If the product received by us is found problem free with the mentioned problem, then the buyer would be charged for re-shipping charges. Otherwise the product would be exchanged and re-shipped to the buyer free of cost.
Can the product be re-exchanged
If the re-shipped product is found to have problem again, then the buyer can apply for re-exchanged. The procedure would be same as in exchange policy.
Can the exchange of the product be cancelled
Yes, the exchange of the product could be cancelled but the buyer would be charged for re-shipping.
Is exchanged available if the shipping and re-shipping addresses are different
No, exchange is not available under this case.